Terms & conditions

These Terms and Conditions govern your use of the Snuggle website and services. By accessing or using our website, you agree to be bound by these Terms.

Snuggle is a women's wellness brand offering cordless, rechargeable heat and massage therapy designed to ease period pain and everyday discomfort.

By using our website, you confirm that:

• You are at least 18 years old, or using the site with the consent of a parent or guardian
• You have the legal capacity to enter into these Terms
• You agree to comply with all applicable laws

Product Information

• We strive to display accurate product information
• Colors and images may vary slightly from the actual product
• Product availability is subject to change

Health Disclaimer

• Our products are designed for comfort and relief and are not medical devices
• They are not intended to diagnose, treat, cure, or prevent any condition
• If your pain is severe, persistent, or unusual, please consult a qualified healthcare professional

Pricing

• All prices are in Nigerian Naira (₦) unless otherwise stated
• Prices include applicable taxes
• We reserve the right to change prices without notice

Payment Methods

We accept:

• Debit/Credit cards
• Bank transfers
• Paystack payments
• Cash on delivery, where available

Order Confirmation

• Orders are confirmed upon successful payment or order placement
• You will receive a confirmation message

• Delivery is available to the locations shown at checkout
• Delivery timelines and costs are calculated at checkout based on your address

Risk of Loss

Risk of loss transfers to you upon delivery.

• 2 day return window from delivery date
• Items must be unused, sealed, and in original packaging
• For health and hygiene reasons, opened personal-care items cannot be returned

Refund Process

• Refunds processed after inspection
• Refunds issued to the original payment method
• Return shipping costs may apply

Damaged Items

• Report damaged or faulty items immediately upon delivery
• We'll arrange collection and replacement at no cost

Our Content

All website content, including text, images, graphics, logos, trademarks, and website design, is protected by copyright and trademark laws.

User Content

By submitting reviews or other content, you grant us the right to use, modify, and display such content.

You agree not to:

• Use the website for illegal purposes
• Interfere with website functionality
• Upload malicious content
• Violate others' rights

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

By placing an order with Snuggle, you agree to receive marketing messages from us via WhatsApp, SMS, and email about new products, restocks, and special offers.

You can opt out at any time by replying to any of our messages and asking us to stop. We'll remove you from our marketing list promptly. Opting out of marketing won't affect transactional messages about your orders (confirmations, delivery updates, etc.).

To the fullest extent permitted by law:

• We disclaim all warranties except as expressly stated
• Our liability is limited to the purchase price of products
• We are not liable for indirect or consequential damages

You agree to indemnify and hold us harmless from any claims arising from your use of our website or violation of these Terms.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes will be resolved in Nigerian courts.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting.