Returns & refunds

You have 2 days from the date of delivery to initiate a return. After this window, we are unable to accept returns.

To be eligible for a return, items must be:

• Unused and in the same condition you received them
• In the original packaging with all seals and tags intact
• Accompanied by proof of purchase (order confirmation or receipt)

For health and hygiene reasons, the following cannot be returned once opened or used:

• Heating pads, wraps, and other personal-care devices that have been removed from their sealed packaging
• Items showing signs of use
• Items marked as final sale or clearance

This does not affect your rights where an item arrives damaged or defective (see below).

To start a return:

1. Contact us on WhatsApp with your order number and reason for the return
2. Our team will confirm your return eligibility
3. Pack the item securely in its original packaging
4. We'll arrange pickup or provide drop-off instructions

Return shipping costs may apply unless the return is due to our error.

Once we receive and inspect your returned item:

• Refunds are processed immediately after inspection
• Refunds are issued to the original payment method
• Bank processing times may vary, so please allow a few business days for the refund to reflect

If your item arrives damaged or defective, or doesn't charge or heat as it should, please contact us immediately upon delivery. We will:

• Arrange collection of the faulty item at no cost to you
• Send a replacement or issue a full refund
• Cover all return shipping costs

Please take photos or a short video of the issue before contacting us, as this helps us resolve your case faster.