Privacy policy

Personal Information

When you create an account or make a purchase, we collect:

• Full name and contact information
• Email address and phone number
• Billing and shipping addresses
• Payment information (processed securely by our payment partners)

Automatically Collected Information

• IP address and browser information
• Pages visited and time spent on site
• Device information and operating system
• Cookies and similar tracking technologies

We use your information to:

• Process and fulfill your orders
• Communicate with you about your purchases
• Provide customer support
• Improve our products and services
• Send marketing messages about new products, restocks, and offers (see Marketing below)
• Prevent fraud and ensure security

By placing an order with Snuggle, you agree to receive marketing messages from us via WhatsApp, SMS, and email about new products, restocks, and special offers.

You can opt out at any time by replying to any of our messages and asking us to stop. We'll remove you from our marketing list promptly. Opting out won't affect transactional messages about your orders (confirmations, delivery updates, etc.).

We do not sell your personal information. We may share information with:

Service Providers

• Payment processors (Paystack)
• Shipping and logistics partners
• Cloud hosting services
• Analytics providers

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or illegal activities

We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and support our marketing.

How We Use Cookies

• Essential cookies that make the site function
• Preference cookies that remember your settings
• Analytics cookies that help us improve the site
• Performance monitoring

Managing Cookies

Most browsers let you view, delete, and block the cookies stored on your device through their settings. Blocking some cookies may affect how the site works.

Third-Party Cookies

Some cookies are set by third parties we work with, including our payment processor (Paystack), our analytics provider, and social media platforms.

We implement appropriate security measures to protect your information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits
• Limited access to personal data

Under Nigerian data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to processing
• Data portability

Our products and services are intended for adults. We do not knowingly collect personal information from children under 18 years of age.

Your information may be transferred to and processed in countries outside Nigeria. We ensure appropriate safeguards are in place to protect your data.

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

For data protection complaints, you may also contact the Nigerian Data Protection Commission (NDPC).